Fintech Brief — June 29, 2026 1. RBI Finalises Digital Fraud Compensation Framework — Shadow Reversal, ₹25K Cap, January 2027 Rollout The Reserve Bank of India has issued its final directions on customer protection against fraudulent electronic banking transactions (RBI Third Amendment Directions, 2026), significantly watered down from the March draft but still a landmark consumer protection move.
Key provisions:
Compensation pool: Victims of small-value fraud (losses up to ₹50,000) can receive up to ₹25,000 in compensation, shared between RBI (65% for losses below ₹29,412), the customer’s bank (10%), and the beneficiary bank (10%). Shadow reversal for credit cards: Banks must provide provisional credit equivalent to the fraud amount within five calendar days of customer notification — a new mandatory mechanism. Reporting window: Customers must report fraud to both their bank and the National Cyber Crime Reporting Portal/Helpline 1930 within five calendar days. Resolution timelines: Banks get 45 calendar days for domestic fraud complaints and 60 days for cross-border cases (up from the proposed 30 days). Effective date: 1 January 2027 — a six-month deferral from the originally proposed 1 July 2026, giving banks more time to build systems. This is the most structured consumer protection framework India has had for digital banking fraud. The shadow reversal mechanism for credit cards is particularly significant — it means victims get provisional relief almost immediately rather than waiting for investigation completion.
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